Claims Adjustment

I forwarded a claims adjustment the 9am the 14th April as I was informed codes were not included into the previous invoice, ref ***. I gave them a called on Mon 18 to make sure everything is on track as the claim take 2-3 working day, Alexander informed everything is order and that it should reflect Tues 19th ref ***, Tues 19th nothing reflected, I called again to make sure and was told once again everything is in order and it will reflect by the evening Andisa ***, By Wed 20th I was told the claim didn't include my details and needed to be changed, why couldn't the other consultants pick this up. I was assured by Phenyo that it will be fixed up and I would be given a call Thursday 9h30 and a manual capturing would be done. I checked nothing has changed and no one has called me ref ***. I expect payment today as it's beyond the 2-3 working dates and not prepared to wait as *********** consultants can't pick up errors so that claims can be processed speedily. Pathetic feedback services thus far, unfulfilled promises! Sick and tired