Claims a nightmare !!!

I sent through a complaint about my claims at the beginning of this month and till to this day , the matter has not been resolved . This is absolutely unacceptable and bad customer services . My antenatal consultation claim and blood tests were paid from my medical savings , the consultant I spoke to agreed that this is not correct and it should have been paid from my maternity benefits however my medical savings amount still has not been reversed or updated till this day. Urgent and EFFECTIVE assistance is need . I don't want to be called and told that the matter is been resolved Or escalated everyday , I need answers and actual solving of the problem!!!!