Claims

<p>Discovery pre-authorised surgery in July 2017 and scheduled for end September. Surgery took place, clinic, surgeon and aneasthitist required payment in October by me of the shortfall between their invoices and what Discovery re-imbursed.</p> <p>Clinic notified late November that in discussion with Discovery, a mistake was highlighted where only part of what should have been re-imbursed, was paid and I was due a refund. Spoke to Discovery 28.11 requesting an e-Mail 1) apologising for errors, 2) a complete financial breakdown of what the clinic, surgeon and aneasthitist invoiced, what was paid by Discovery and what should have been paid a date when I could expect the refund. Despite all the assurances, no e-Mail. Spoke on 7.12 and again 8.12 when the assurances were again given</p> <p>Can Discovery's assurances and promises be trusted? And why I as the patient have absolutely NO clue about the fincial processes that take place between the medical fraternity and the MA? Just another example of greedy big business treating the ordinary citizen as just so much of a nuisance.......</p> <p> </p> <p> </p> <p> </p> <p> </p>