Claims - *** & ***

I have cancelled my medical aid from Momentum to apparently join a no. 1 medical aid company DISCOVERY HEALTH, this is however is far from the truth. It is frustrating me that for the high contribution I am paying I EXPECT more professionalism. I have originally sent through 2 claims which I have paid myself and now claiming from discovery. Mauff A C And Partners has been paid and I called in to tell them that this is incorrect and I needed to be paid not the supplier till now not done. 2nd claim for PD M Govender amt R2550 not paid the website reflects R1550 today a lady told me that the claim for PD was rejected due to authorisation how is this possible when she was a new born. NO 1 has called me saying that there is a problem with the claim - PROBLEM NO1. I have called in the spent over R250 airtime having to call in to the call centre everyday explaining myself over and over again PROBLEM 2. Also rather ridiculous that I have resend and resend paperwork as there is no one person handling this from start to finish, then call in again having to explain myself again. Claims have a turn around time of 2 to 3 working days well today its 13 DAYS! WANT TO PAID