Claims

I went for a Jaw operation on the 13 November 2017. I have called call center before the time to get a authorization number they said not needed only need a ref number, I also emailed Discovery the DR letter and that email also states only ref number needed you do not need a authorization number. It also states 100% hospital cover but they did not pay a thing. I was admitted into hospital for 2 days As time went on I get email that states Discovery has paid nothing not even the Hospital. I have been to Sandton office 3 times already to see consultant to sort this out did everything they said, the last update was they declined all of it they are not paying anything. I am very upset with their service they don't get back to you about anything you need to sort all of it out. I have put in a Dispute on Friday know they say it take 30 days for them to take a decision this has been going on since last year I am very very upset. The Dr's & Hospitals want to get paid I wont be hold liable for this