Claiming from

I exhausted my medical savings when I had to get spectacles. I went to a Discovery network optometrist where I even got a discount of 20% on my lenses. I opted to use an old frame I had however the money in my medical savings would still not be enough. When the optometrist lodged the claim, I immediately got an sms from discovery to say that they would pay X amount and I would then pay the difference. <br> <br> When I then send the invoice to discovery to make the claim back the money I paid from my threshold savings, my invoice is left unattended for several weeks. I then call them to ask via a broker our work has for us, and still nothing gets done. When I then call the hotline myself they tell me that they do not understand my invoice and that I should go request a broken down invoice from the optometrist to explain what was discounted on the invoice and what wasn't. What was discounted was the lenses of which I explained and what wasnt is the eye drops the optometrist gave me. The optometrist upon returning to her explains that she is part of the discovery network, and that they should have everything properly documented on their system. Why I should be sent up and down is unnecessary!