Claim unpaid along with shocking service

<p>Before going for a blood test, I checked with Discovery on the procedure. They explained to me what to do and carried out the instructions to the letter. The claim was logged on 17 August 2016 and after 4 calls later, the claim has still not been paid. The call centre staff have been extremely unhelpful. I have had to call 4 times and hang on for ages while they scurry around without answers. Shocking and disgraceful - each Discovery Health staff member involved should be deeply ashamed.</p>