Claim unpaid after 14 days

Good Day I put in a claim for my husbands dental procedure on the 1st of February till date this has not be paid or any sort of response. After a week on Monday the 8th of February I then called again to follow up my claim and spoke to a lady cal;led Lyndi who said she thinks the website did not capture the claim and thus she would need to expedite it and i should email her my claim again. Of which I did no response or acknowledgement from her and alas the claim is still not paid and cannot be traced on the system. This morning I have submitted another claim so this has been one claim every Monday and will wait and see . The aneasteician whose claim i submitted a day after has been paid and the dentist has not its frustrating as the service provider needs the money and has been very understanding.<br> Claim ref for today : ***