Claim taking far too long and no feedback at all

Dear Discovery Health,

I submitted a COVID test claim which must now be well over a month ago, and only received a response roughly 2 and a half weeks ago requesting that the invoice be amended with some additional details, which I immediately did and submitted it. It has now been over 2 weeks again and I have heard absolutely nothing, but the automated email repose states that my request will be processed within 2-3 working days. It is ridiculous that it is taking this long, but more frustrating is that there is absolutely no feedback whatsoever. It should not take 2+ weeks just to acknowledge receipt of the claim, and then another 2+ weeks (and counting) to actually do something about it. It frustrates me that when it comes to collecting money from a customer, it is a quick process, but when it comes to processing a claim, it becomes a feet dragging exercise. Please get this resolved!

I have a reference number ***.