KR
Kerry R

1 reviews | Active since Aug 2016

17 Nov 2017, 09:31

Claim submitted a while back; no reimbur*****t yet

I submitted a claim and the service provider failed to include ICD codes. The provider amended the paid invoice and submitted the claim on Monday night. It is now the 4th working day, and this claim has not been processed and our monies not reimbursed. Why is that? Why do we need to keep following up? This is almost R1000 out of our pockets we are waiting to get back from Discovery.

0
Replies (2)
Discovery Health
Discovery Health's reply17 Nov 2017, 09:48
Official

Dear MrsLeRoux

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Nov 2017, 10:06
Official

Dear MrsLeRoux

We have emailed you confirmation that this query has been resolved. Please let us know if you have any questions.

Regards
Discovery Health Servicing Team