Claim Submitted 10 times

I have submitted a claim from the 26th of January more than 10 times with no luck. Discovery does not respond when I call the contact centers they don't pick up the claim numbers, then I have to resubmit and wait 2 days and call again. I am very frustrated, your contact centers are unhelpful, and they can't deliver a simple service like paying back the R600 consultation fee. I have been a client of Discovery help for 11 years, I pay R2300 a month for my medical aid and then i have hiccups when I claim R600 back. Pathetic.