Claim still not submitted!!!! Bad service

<p>I sent my invoices through together with my change of baking details, got a response that my banking details has been changed and that they referred my claim to the claims department for process. I called to follow up if they received my invoices and that the claim has been submitted and was told it takes 3 days to capture a claim. 3 DAYS TO CAPTURE A CLAIM... revolting to say the least. I work in a claims department and when a client calls in to submit a claim it gets done immediately. I would have understood if they told me it takes 3 days to process, but to capture MY GOODNESS DISCOVERY! Further to this, when asking if they received my invoices, i was told by a lady called Eden if I sent it then its received... disgusting!!!</p> <p>I want my money and I want my claim sorted out ASAP!</p>