Claim still not processed

I submitted a claim for almost R2000 for my appointment that I paid cash for on 27 May. I still have not had this claim processed by Discovery. Why is it taking so long. It's a lot of money to lay out. And it's highly frustrating that Discovery has still not bothered to process my claim for this long. What is the issue? I pay so much money every month for medical aid. Can't you just give satisfactory service to your paying members??