Claim still not paid from 11 May 2021

This is my 4th Hellopeter complaint since May 2021 and still our claim has not been paid. My dad was a stage 4 cancer patient, feeding through a peg on his tummy. The Out of Hospital Specialised Feeds authorised 24 units of Ensure to be reimbursed per month. My dad bought 12 units and processed the claim on the 11th of May 2021. There has been an exhaustive amount of emails going back and forth, and to date, the claim has still not been paid. My dad passed away on the 11th of June 2021. It's very disheartening to see the manner in which our claim is being handled. Please advise as to when this claim will be paid. Reshma from your Client service advised via a telephonic call on Monday, 28 June 2021 at 11h16am that the claim would be paid before the end of the week and still nothing has been paid nor did I receive any confirmation via email. This is not how you treat a family that has just lost a loved one.