Claim still not paid and lack of service

Since the 12th January I have been given feeble excuses why my claim cannot be paid to me . Each time Im given a different excuse , but I am within my rights to receive my claim.

1st excuse : im told my claim will not be paid to me because i did not call to get authoristaion to see a specialist , but it is maternity related the icd code on the claim clearly states it is maternity related, i do not need auth! ? 2nd excuse: I was told that theres a problem with the system relating to maternity benefits but that my claim will be paid out. 3rd excuse: 3 weeks after I was told my claim will be paid out Im contacted by Nikiti in corporate services and told I will not be paid because I did not register for the baby programme , obviously she did not properly check her facts becuase I did register , on the 15th January already!She realised that she was wrong . 4th excuse : My query is difficult to resolve because I registered for the baby programme after I have submitted the claim . WHY IS THIS MADE MY PROBLEM IF DISCOVERY NEVER INFORMED ABOUT REGISTERING FOR A BABY PROGRAMME , AM I SUPPOSE TO SMELL THAT I SHOULD REGISTER !!!!! ALSO DISCOVERY CALL CENTRE AGENTS WERE INFORMED ON NUMEROUS OCCASIONS THAT I AM PREGANT WHY DID THEY NOT TELL ME TO REGISTER THEN? YOU HAVE AHAD NUMEROUS OCCASIONS TO INFORM BUT YOU HAVE FAILED IN DOING SO BUT NOW YOU DO NOT WANT TO PAY ME BECAUSE OF YOUR OWN LACK OF COMMUNICATION TO YOUR CLIENTS!!ABSOULTELY PATHETIC THAT YOU WOULD MAKE UP SO MUCH EXCUSES NOT TO PAY ME MY MONEY !JUST GET ME MY REFUND ASAP !!!!