Claim still not paid

I have had my Vitality assessment done on ***7 and paid for it myself on ***9.<br> I forwarded the claim on ***9 and received reference number ***.<br> I followed up on ***6 with Musima who confirmed that I don't have to resend the claim and that he has done the necessary for it to be processed and paid to me - nothing came of this exercise.<br> I followed up on ***3 with Colleen who bent over backwards involving her team leader to try and resolve the issue (reference ***) as the claim seemed valid - Colleen is the type of person that walks the extra mile to ensure a positive outcome.