Claim reversal unsettled
<p>Good day,</p> <p> </p> <p>I have phoned on numerous occassions with a simple claim, we paid cash for a co-payment and Discovery also used by daily savings. All I want is my savings put back. I have emailed proof of my payment and phoned too many times to mention but the last one was today - finished the call at 17.30 with the senior consultant telling me she will call back in 15 minutes - it is now 20.25 - No phone call.</p> <p>I find this type of service completely unacceptable, everytime I am told it will be sorted in 2 - 3 workings days - well it is now over a month.</p>
Dear michelle-du-preez
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear michelle-du-preez
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Still waiting,
Still waiting,
I can only assume that the first response to my query - noting my concern - is generated by a computer - automatic response. I am still waiting for someone to call me back, I eventually called them again yesterday to be told that I need to wait 14 days - for a mistake they made to be rectified. I have never received such shocking service in my life. I also now have to wait 14 days to see if they actually do fix the problem or am I back to square one.
I can only assume that the first response to my query - noting my concern - is generated by a computer - automatic response. I am still waiting for someone to call me back, I eventually called them again yesterday to be told that I need to wait 14 days - for a mistake they made to be rectified. I have never received such shocking service in my life. I also now have to wait 14 days to see if they actually do fix the problem or am I back to square one.
Dear michelle-du-preez
We have been in touch with you to answer your comments.
Regards
Umiksha Maharaj
Dear michelle-du-preez
We have been in touch with you to answer your comments.
Regards
Umiksha Maharaj
Dear Umiksha,
You have been in touch and the outcome was unsatifactory, because we were incorrectly informed by your staff and then later the requested was put through incorrectly by your staff, I still have to wait a further 14 days after my last complaint.
Dear Umiksha,
You have been in touch and the outcome was unsatifactory, because we were incorrectly informed by your staff and then later the requested was put through incorrectly by your staff, I still have to wait a further 14 days after my last complaint.