Claim Repayment

Good day,<br> <br> I am very disappointed in the service from Discovery. My claims are generally paid efficiently and now suddenly that changes.<br> <br> My first claim that is meant to be paid back to me was not done as advised.<br> <br> The claim was meant to be paid out to me on the 05/03/2016. I had updated my bank details prior to the payment and received nothing yet. I called the call centre and the consultant advised me that there was a problem with the payment it was proccessed incorrect. I.E processed as a cheque payment instead of EFT.<br> <br> An inquiry was opened to rectify this and was advised it will take up to 72 hrs for feedback. I cannot wait that long for someone else's mistake when the payment should have been done as an EFT in the first place.<br> <br> ***<br> <br> Regards<br> Miss F Bhabha