Claim rejection

I have had a frustrating experience with Discovery Health. Despite submitting supporting documents, my claims have been rejected without proper consideration . Furthermore, I have found it challenging to get consistent responses from customer service agents, and when escalated the matter to a manager, Andiswa (Thando) Xawuka, the follow-up promised did not occur once, I had to follow-up each time! Still no resolution since the 23rd of March.