CLAIM REFUND

Claim was submitted on the 16.02.2015 for dental procedure but Discovery decided not process the claim without any notification to the client. <br> <br> After following up with Discovery they advised that the claim was not processed as the procedure was already done and paid for on the 13.02.2015. <br> <br> THE 2 INVOICES CLEARLY STATES DATE OF PROCEDURES, IT WAS CLEAR THAT THE PROCEDURES WERE DIFFERENT AND WAS DONE ON DIFFERENT DAYS!!<br> <br> Discovery acknowledged their mistake and advised that the claim will be processed with immediate effect. 5 workings days after the first follow up the claim was still not processed and the call center again advised that the procedure was paid for on the 13.02.2015. HOW CAN YOU REFUND A CLAIM FOR SOMETHING THAT HAS NOT YET HAPPENED?<br> <br> Discovery then again acknowledged their mistake but instead of fixing it immediately they advised that it is standard procedure to wait 3 working days for them to process the claim!! <br> <br> Discovery do not tell your customers that it is 'standard 3 days to process a claim' because that is simply not true!!!!<br>