SH
Siyabonga H

1 reviews | Active since Jul 2012

18 Mar 2015, 15:42

Claim process made easy.

I filed a claim with Discovery health but I didn't get feedback for two weeks about the claim and so I called in for help. Firstly I spoke to Aashiq Abrahim and he went the extra mile and called the doctors office to get all the necessary claim requirements and submitted them for me. A couple of days later when nothing was happening I called again and spoke to Candice Breuninger who took this up and made a follow up for me and a day late which is today 18/03/2015 she told me my claim was approved and the payment will be made as soon as possible. So I thank these two agents for going the extra mile on my behalf....Aashiq Ebrahim and Candice Breuinger job well done it was a pleasure dealing with you both.

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Replies (1)
Discovery Health
Discovery Health's reply18 Mar 2015, 16:19
Official
Hello Shlongwane,

Thank you for this wonderful compliment.

We're sorry to learn of your recent claim experience and delighted to know that Aashiq and Candice were able to help address your concerns and provide assistance.

We've passed on your feedback to both Aashiq and Candice and their manages so they may be recognised for their dedication to providing exceptional service.

Thank you again for posting your feedback.

Kind regards
Bruce