Claim payout to incorrect account after updated banking details provided a year earlier!

<p>A year ago I become the primary of our medical aid account through a broker. After providing the broker with all the required details for the change of owner including updated banking details. In the month of Jan and Feb of 2017 we put though a claim for a chiropractor visit. In the month of Mar 2017 the chiropractor contacted us informing us we still owe them funds for the 2 visits.</p> <p>We then contacted discovery to find out what the issue is regarding the payout. They then informed us that they paid out the funds to my wife’s banking details which we haven't used in a 2 years and that the banking details were never updated. I proceed to contact my broker and informed them of the situation, they then procced to send the original documents from 1 year to discovery and they then proceeded update the banking details.</p> <p>In this time I paid the chiropractor out of my own pocket because the bank refused to refund the money. I then procced to email discovery waited a week with no response, I then called discovery explained the situation they said I would get feedback in 2-3 days I waited a week no feedback. I then contacted them again this time they informed me that I would have to pay R480 fee to get the money recalled from the back but because its been longer that a month I probably wouldn’t get the funds back.</p> <p>So not only were the funds paid from my medical savings into the incorrect account and deducted from my medical savings, I paid the chiropractor bill out of my own pocket and discovery wants to charge me R480 fee for a recall of funds they can’t guarantee . All of this because discovery to was *********** to update my banking details in the first place.</p> <p>This is the most pathetic service I have ever experienced in my entire life. I will be taking this matter to my lawyers and Ombudsman and once this issue has been resolved I will be terminating my discovery medical aid!</p>