claim payment bank details

i sent through a claims payments form with supporting docs through to [Email Removed] and got a response that the memebership number was not filled out, my response was that i did not know my membership number and therefore put my ID number, i have requested that discovery take the liberty to fill in the membership number as i currently no longer have access to fax or scan as i reside in a township. till today the payment has not been made and i am know getting mails from the medical specialist threatning legal action. can you process the payment immediately as i feel hard ill treated and punished by discovery health for not having access to fax or scan and cannot change the details online as the cellphone number registered under my name is no longer in use. please make the claims payment immediately so i can have a peace of mind. please e-mail confirmation to [Email Removed] i am unable to take any calls at this moment.