Claim partiality processe, yet again!

This is my second claim at discovery where the claims dapartment decides NOT to read thr entire page. There were 2 pages, as mentioned in my email, with 3 items to claim back. Omce again, only one.item was processed for this claim, due to lazyness, once.again!

Your claims department is non functional, we will cancel our.medical aid with this pathetic.level of service, once again. Rather employ people who shows.an intrest in completing their job description?