TM
Tebogo M

1 reviews | Active since Dec 2012

23 Mar 2017, 10:05

Claim paid to doctor instead of me

<p>I submitted a claim from my son's paediatrician. The practice is a cash only practice. So naturally I have paid them but after I had submitted my claim to Discovery, I found out that they had paid the money to the paediatrician. I have sent three emails informing them that they made an error, but nobody has responded or called me to rectify it. I even informed them to call the paediatrician to verify what I was saying. Discovery clearly doesn't care. Im really disappointed.</p>

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Replies (2)
Discovery Health
Discovery Health's reply23 Mar 2017, 12:27
Official

Dear TebogoJT

Your concerns are important to us and we will be in touch soon with an answer to your comments.


Kind regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply24 Mar 2017, 12:52
Official

Dear TebogoJT

We have been in touch with you to answer your comments.


Kind regards
Discovery Health Service Team