Claim paid out of Medical savings instead of Maternity benefit

My claim for gynecologist visit on 11 Jan was paid out of my savings account instead of maternity benefit. On the day I went to see the doctor, I reported to Discovery that my app still has me on Keycare Plus. I therefore couldn't activate my pregnancy on the app. call Ref: ********** 6 Later I found out 11 Jan gynecologist fee was paid out of my savings. This is not fair to me, I was not able to activate the benefit due to your system failure. I have called the scheme numerous times and requested the account to be adjusted. No one has contact me back, the issue was still unresolved. there are a few of my references ********** ********** 638 ********** 148 ********** 190187