Claim paid into an incorrect account

<p>Hi,</p> <p> </p> <p>I recently claimed from Discovery Health for the first time, while having my Medical Aid for 6 years.</p> <p>I must have called discovery client services everyday for 6 days. I was concerned as Standard Bank confirmed that this amount was debited into another account, which belongs to someone else.</p> <p>Discovery has been so diffiult to deal with, agents kept keeping on hold while speaking to supervisors. I was then advised that I will receive a form to fill out, but I have never received this form. The next time I called the agent advised me that the process involves almost R300. The next time i called, the agent said he would get the original agent to call me back. The last time I called I was advised the manager is not in on a Saturday so I would be called back on Monday.</p> <p>I tried calling Standard Bank to try and sort the issue out. I spoke to the client services who advised me that she put in a block on the persons account and I just need to go into a bank with me ID and the assistant would transfer the amount to my account, she gave me a ref number and said that everything would be commented on the system. Sounds simple. I went to the branch on the same day and was told this was immposible , and that I needed to send through an email and wait for a response .</p> <p>I am now fed up with being pushed around.</p> <p>I dont no how to get back my money</p> <p> </p>