Claim not sorted after 7 months

<p>I am trying to sort out a claim issue for months now. No escalation of complaints provides any tangible progress. The matter moves from 1 staff member to another, each with a different response which barely addresses the matter at hand. Complaining to the Principal Officer means nothing either. I am now just being ignored. I now have to take this further with the medical ombud which is a poor poor indication of your business handling.</p>