Claim not settled due to Discovery's error

Hi

I put through a claim in February which was incorrectly paid to the healthcare professional instead of me. Correct documents were submitted and you have apologized for your error yet have still not paid the amount which should have been settled on the 3rd of March. I have contacted you guys on numerous occasions yet this claim has still not been settled. My only resort it now to make this public in the hope that it can get sorted.