Claim not Registered after sending it through

Item: Discovery Health
Rating: 1
Author: Inger H

On the 4th of Feb i sent through a claim, yesterday on the 10th i called Discovery because i noticed the claim was not registered on my profile, i was advised the claim wasnt processed, and advised its now sent through as a priority claim but today its still not registered on my profile and i need that money ASAP.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

11 Feb 2020, 10:09

Dear Inger

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply11 Feb 2020, 10:09

Official

Dear Inger

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

13 Feb 2020, 09:07

Dear Inger

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply13 Feb 2020, 09:07

Official

Dear Inger

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Inger H's updateReviewer Update

18 Feb 2020, 09:50

Hi

I was told this will be sorted by Monday, on the app it says payment to me will be done on 17th still no refund

Inger H's update18 Feb 2020, 09:50

Reviewer Update

Hi

I was told this will be sorted by Monday, on the app it says payment to me will be done on 17th still no refund