Claim not processed for over 1 week

Dear Sir/Madam<br> I submitted two claims on 26 August 2015 however only one claim was processed and paid. I called in and spoke to a lady who was very confused and unhelpful and who gave me a reference number ***, I then called in again and spoke to another lady who then confirmed that reference number and that it was being sent for processing. I called in today again and spoke to a very helpful guy who also said he was going to send it for processed as it was not previously and then gave me another reference ***. It is quite obvious that your processing department is not capable of handing 2 claims being submitted at the same time. You should inform your members that they need to submit one claim at a time so that your processing staff is capable of handling this. I have since re-submitted this claim as I now understand that I need to submit one claim at a time for your staff to understand.