Claim not processed because of misinformation

I am extremely dissatisfied with Discovery right now!!! I have a claim that I have been trying to get them to pay to me since the beginning of January! They keep telling me they either can't see my membership number or they need proof of payment. So I sent bank statements including a complete account from the doctor. Then they say a bank statement can't be used as proof of payment, this after I have sent it in 4 times. It's also a blatant lie that they can't determine my membership details from the information I sent in as I have already entered my membership number in emails and it is very clearly legible on the doctor's account.<br> <br> I have sent the claim 5 times now and I have phoned a total of 6 times and their call center staff are unable to tell me exactly what it is they need to make the claim payable to me.<br> <br> Discovery how difficult can it be to help a person after so many emails and phone calls?<br> <br> My last reference number was ***, please fix this now!!!