Claim not paid despite submission in three ways!

Hi there,<br> <br> I am most irate at the fact that despite submitting a claim via the app, website and email, it has not been processed. The matter was apparently escalated to a supervisor on Friday but since then, NOTHING has happened or been communicated to me. Our son is in need of OT therapy and it is well within our plan to submit the claim. Will someone get their rear-end in gear at Discovery and start processing claims? The the****** is still not paid and is requesting payment. I REFUSE to make payment as Discovery is to cover these types of claims and I'd likely end up out of pocket as I likely wouldn't be refunded by Discovery.