Claim not paid after 3 CALLS asking if I must get an authorisation no I was told no consequently I'm sitting with a R1300 bill

I called 3 Times about a R5500 specialist benefit, I was told NO U DON'T NEED AN AUTH NO FOR YOUR PMB WHICH YOU'LL SEE ON THE SYSTEM I ASKED IF I NEED TO GET AN AUTH NO THEY SAID NO!!!! I HAVE 3 CALLS AS EVIDENCE. PLS TRAIN YOUR STAFF BETTER AND DON'T DROP MY CALLS AND NOT PHONE BACK.