Claim not paid after 2 weeks

I spoke to their call center on the 06/04/2016 regarding a claim I had and was told to email it through and that it would be paid within 48 hours. I submitted all required documents shortly thereafter and received an automated response with reference number.<br> <br> I received no follow up, notification or payment so I called them again on 11/04/2016 and was told they couldn't find out what had happened to the claim but would escalate this with comment that I was unhappy. They also said it could take another week for any action to occur.<br> <br> I waited for another week and called them again on 18/04/2016 and was told it was sitting with their claims department but had not been actioned. They said they would escalate this again to 2 departments for action.<br> <br> 20/04/2016 - 2 weeks after being told it would take 2 days I am yet to receive payment or feedback.