claim not paid

Hi my name is Cleopatra on the 23rd was admitted to hospital waterfall for delivery of which had pre authorisation done with discovery for the 30th . Very unfortunate my child came in earlier on the 31st phoned discovery after realising all my hospital claims were not paid some were but from my medical savings was promised the issue will be resolved within 3 days . But only to discover my anaesthetic claim was not been paid then phoned requesting is gets to be resolved was put from pillar to post last call made to discovery was this week Monday and still that claim has not been resolved <br> <br> emails send through and all I get is the automated ref no but no respond <br> <br>