RV
Ranine V

1 reviews | Active since Mar 2009

19 Jul 2017, 08:19

CLAIM NOT PAID

<p>My husband went to the docter on the 7th of July. We knew our savings was finished but as per previous years I knew we had 6 gp visists paid out of another benifet. And they have paid this docter before. Now suddenly they are not paying and this there excuse: </p> <p>Please know that Dr JD Struwig and partners are not on our Premier Plus Network, therefore the claim dated the 7th July 2017 was not funded from the day-to-day extender benefit.</p> <p>I have attached a list of providers situated in the Pretoria area, who is on the Premier Plus Network.</p> <p>They attached a list with 5 docter not even close to my area where we live. REally this is absolutly redicolous!!</p>

0
Replies (5)
Discovery Health
Discovery Health's reply19 Jul 2017, 10:54
Official

Dear ranine

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

RV
Ranine V's update19 Jul 2017, 16:22
Reviewer Update

Still no feedback. Extremely disgusted with level of service.

RV
Ranine V's update20 Jul 2017, 13:30
Reviewer Update

And still no one from discovery has responded to my query not via normal mail or telephone. REdicolous to say the least. I will be posting this on facebook.

RV
Ranine V's update21 Jul 2017, 07:41
Reviewer Update

I LOGGED A FORMAL COMPLAINT TO PRINCIPAL OFFICER NOW AS WELL.

Discovery Health
Discovery Health's reply21 Jul 2017, 15:01
Official

Dear ranine

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team