Claim Not Paid

<p>I received an email for claim R824.44 from Discovery on the 20th of January 2017. Apparently this is a claim they have not paid and I should pay it. I've called your contact centre on numerous occasions and was advised that the Essential Smart Plan pays for anything that is done in hospital. I don't understand why this claim is not being paid since I used a hospital that's on your network list. I was hospitalized on the 9th of January 2017. I need someone to give me a call and explain why I am paying for medical aid if medical aid is not paying for hospital claims.</p>