Claim not paid

On the 27th March I went an saw my Gynaecologist...and with this being on a Friday, the Monday morning I sent in my claim via email and was told by a consultant (telephonically) that it takes 2 to 3 working days for this to be processed and paid. We are now on the 14th April and nothing has happened as yet. Its excuses after excuses. Really bad and pathetic for such a renowned company. I emailed discovery this morning(after at least 15 calls over the last 2 weeks) and have had no response besides a reference number. I then decided to call as I can see nothing on the system. Guess what, they can still not see the claim as it is still in the claims division and will only reflect by tomorrow and only then will they be able to tell me when it will be paid. What happened to the 2 to 3 days? process?Im still also waiting on a manager to contact me. Last month I made a very late payment due to switching accounts. I immediately got a notification saying that if I do not pay my medical aid I will not be able to use the services until I have paid up .WHAT HAPPENS NOW THAT THEY OWE ME.NOTHING..... I am definitely taking this to every social media network possible.