CC
Corne C
1 reviews | Active since Oct 2011
26 Feb 2016, 07:11
Claim not paid
I submitted a claim on 18 Feb 2016. When phoning to follow up, I was told the claim hasn't been processed yet (5 days later). I then yesterday received a call to advise only 50% of the amount claimed will be paid - R700 was paid to dr, Forever and always claims in MSA was paid in full, I understand only DHR rates will count for ATH. I didn't receive any communication that this has been changed?
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Discovery Health's replyOfficial
29 Feb 2016, 14:51Hello cornecoertze,
Thank you for your comment.
I tried contacting you however, you were not available to take my call. I would firstly like to sincerely apologise for the manner in which your query was managed.
I emailed you details on the reason for your claim funding at the Scheme rate and pleased to confirm that the shortfall has since been processed.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Thank you for your comment.
I tried contacting you however, you were not available to take my call. I would firstly like to sincerely apologise for the manner in which your query was managed.
I emailed you details on the reason for your claim funding at the Scheme rate and pleased to confirm that the shortfall has since been processed.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Discovery Health's reply29 Feb 2016, 14:51
Official
Hello cornecoertze,
Thank you for your comment.
I tried contacting you however, you were not available to take my call. I would firstly like to sincerely apologise for the manner in which your query was managed.
I emailed you details on the reason for your claim funding at the Scheme rate and pleased to confirm that the shortfall has since been processed.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Thank you for your comment.
I tried contacting you however, you were not available to take my call. I would firstly like to sincerely apologise for the manner in which your query was managed.
I emailed you details on the reason for your claim funding at the Scheme rate and pleased to confirm that the shortfall has since been processed.
Please feel free to contact me should you need any further assistance.
Regards
Rishana