GS
Gerrit S
1 reviews | Active since Jun 2013
05 Feb 2019, 09:53
Claim not being processed for over a month
For the 2nd time I have had to submit claim and escalation queries for up to 10 times for maternity related benefits, battling for over a month to get this 2nd one sorted out.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
05 Feb 2019, 11:48Dear Gerritparrot
We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Feb 2019, 11:48
Official
Dear Gerritparrot
We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
GS
Gerrit S's updateReviewer Update
12 Feb 2019, 13:48Someone called me and I explained the issue, they politely told me they will look at it and get back to me, no one has contacted me after that call, still waiting and the claim has still not been logged.
GS
Gerrit S's update12 Feb 2019, 13:48
Reviewer Update
Someone called me and I explained the issue, they politely told me they will look at it and get back to me, no one has contacted me after that call, still waiting and the claim has still not been logged.
GS
Gerrit S's updateReviewer Update
19 Feb 2019, 16:08Another week no response, very bad customer service.
GS
Gerrit S's update19 Feb 2019, 16:08
Reviewer Update
Another week no response, very bad customer service.