RP
Roxanne P
1 reviews | Active since Sept 2012
16 Sept 2015, 09:28
Claim not being processed
I submitted a claim via your website on 27 August 2015 as well as email the documents through to he relevant email address. I received a reference number *** but never heard back from this claim.<br> <br> I then again submitted the documents on the website (ref ***) and did a follow up on the email I sent on 8 September 2015 but have still not received feedback regarding the claim.<br> <br> Please can you advise why the process is taking so long and why i have not been informed of anything regarding this? Previously a claim would be processed within the week.
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Discovery Health's replyOfficial
17 Sept 2015, 14:02Hello roxanne89,
Thank you for your comment.
As discussed the claim submitted to the Scheme was processed when initially submitted. We have confirmed that there is no outstanding claims for the provider in question.
Thank you for allowing us to assist with your query.
Regards
Jashvir
Thank you for your comment.
As discussed the claim submitted to the Scheme was processed when initially submitted. We have confirmed that there is no outstanding claims for the provider in question.
Thank you for allowing us to assist with your query.
Regards
Jashvir
Discovery Health's reply17 Sept 2015, 14:02
Official
Hello roxanne89,
Thank you for your comment.
As discussed the claim submitted to the Scheme was processed when initially submitted. We have confirmed that there is no outstanding claims for the provider in question.
Thank you for allowing us to assist with your query.
Regards
Jashvir
Thank you for your comment.
As discussed the claim submitted to the Scheme was processed when initially submitted. We have confirmed that there is no outstanding claims for the provider in question.
Thank you for allowing us to assist with your query.
Regards
Jashvir