Claim Money Owed To Me

Hi Peter,<br> <br> I would like to report Discovery for the poor manner in which they handled my claim refund.<br> <br> I left Discovery due to a new employer who wanted me to use another medical aid. I was informed that I will get back all my savings in about five months from cancellation. It's five months now and I called a week or two back to enquirer about my money and I was assured it will be paid by the 14th of December 2015 but I called to check if all is in order and I was told that the payment will not be made today because no one had my banking details yet they debited my account for over four years.<br> <br> Now I know procedure and protocol are there to be followed but what about my plans, for five months no one bothered to inform me to send them claim account details, no one informed me of this when I called a week or two back but they can make a decision to send a cheque that takes six weeks to get to me without even consulting me as to how I would like to get my money.<br> <br> My plans are on hold because no one communicated with me as to how they will transfer my money. I dont want my money sent by cheque and I didnt create this mess but I am expected to live with it.