Claim missing information but what info is missing???!!!!!! *** service as usual!!!

Item: Discovery Health
Rating: 1
Author: Brendan T

I've submitted a claim twice, with all the documentation and more.. Why am i getting emails telling me the info is incomplete but no direction as to which information is missing, how can i fix the problem if you have not told me what it is, every ****** time there is a claim with you people it's a mission!!!

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

03 Nov 2021, 10:34

Dear Brendan T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply03 Nov 2021, 10:34

Official

Dear Brendan T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Brendan T's updateReviewer Update

04 Nov 2021, 09:03

Still no call, logged the same claim about 11 times, i'm getting very frustrated with the claims department at Discovery.. What is wrong with the documents i am uploading?! They are legible, they give all the detail necessary, what is the ****** issue?!!!!

Brendan T's update04 Nov 2021, 09:03

Reviewer Update

Discovery Health's replyOfficial

05 Nov 2021, 09:19

Dear Brendan T

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply05 Nov 2021, 09:19

Official

Dear Brendan T

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team