Claim issues

I've been battling now for almost a month to get my claims to discovery, I've uploaded it through the app then details are being processed 1of3 then next day the claim is gone. This happened now 3 times already, so I decided to send it via email on Thursday and still nothing shows on the app regarding my claim. I urgently need that claim money so I can buy food and stuff for my 5month old baby. It's like they just don't care