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Thomas P

1 reviews | Active since Dec 2017

05 Mar 2018, 07:13

claim issue every time with them !!!!!!

the current complain is as follows LAST WEEK MONDAY 26/02/2018 @ 11:52 i have sent trough my claim ref ********** 171 , today is Monday the 05/03/2018 and still my claim is not processed as you state in your own policy of 2-3 working days to date it was 5 working days and a weekend , may you please get a manager to look into the problem and advice as to what the issue is with the claim

0
Replies (5)
Discovery Health
Discovery Health's reply05 Mar 2018, 08:52
Official

Dear Thomsapienaar

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Mar 2018, 11:31
Official

Dear Thomsapienaar

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

TP
Thomas P's update12 Mar 2018, 15:59
Reviewer Update
Yes Discovery rep**** the claim was processed payment date shows 11-03-2018 and still not received payment for the relative claim original claim dated 24-02-2018 come on guys whats the deal here ???????? your own policy states 2-3 working days it been ling enough now
Discovery Health
Discovery Health's reply13 Mar 2018, 07:32
Official

Dear Thomsapienaar

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Mar 2018, 13:30
Official

Dear Thomaspienaar

We have sent you feedback via email.

Regards
Discovery Health Servicing Team