Claim incorrectly processed

I phoned the contact centre and spoke to Ayanda Shange regarding claim DOS 11.12.2017 Dr. Da Fonseca... which is being processed as a refund to myself... The doctor submitted the claim to be paid to him not to me... I phoned Discovery to enquire why it was being processed to be paid to me... ayanda shange could not provide me with an answer and did not seem like he was going to investigate further as to why the claim is being processed as a refund... I did not request for a refund nor did the doctors rooms... I want this claim to be reversed and processed to be paid to the doctor... thanks...