KZ
Kabelo Z

1 reviews | Active since Mar 2015

20 Dec 2017, 13:34

Claim incorrectly processed...

I submitted a claim on Friday the 15/12/2017... a detailed invoice and proof of payments... However, the claim has been rejected or not paid as “We have not paid the amount on this line as we need the procedure code to pay it. It either did not show on the claim line or may have been unclear on the copy we got. Please resend an original claim”. The claim has both the ICD10 code and procedure code 40105... please reprocess claim all the information is on there...

0
Replies (2)
Discovery Health
Discovery Health's reply20 Dec 2017, 14:06
Official

Dear Kb3e

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Best regards,

Discovery Health
Discovery Health's reply22 Dec 2017, 09:53
Official

Dear Kb3e

We have been in touch with you to answer your comments

Regards
Discovery Health Servicing Team

Best regards,