Claim incorrectly classified as stale and no promised call back from consultant.

My issue is that treatment and submission of claim was within timelines required and the claim was still marked incorrectly as stale. This has been outstanding since July/August last year and has not been resolved as yet. I have been making numerous calls to Nthabiseng from optics who promised that the costs would be reversed in six weeks time. Repeated calls and nothing done as yet. Have another reference number NPHTH110170. Was informed that Nthabiseng would call me back. This was on the 10th of January and still no call as yet.