Claim 'erroneously' paid and no assistance

<p>I am extremely appalled with the service from Discovery Health. After being a Health and Insure client for years I am considering leaving. A claim of mine from February 2017 was paid out of risk. 4 - 5 months later I receive a message from them that they made a mistake (system error) and that it should not have paid out of risk but from savings and I now have to cover the costs cash as there is no savings now but there was savings at the time. They fail to comprehend that had they not made this error in the first place, I may have not gone to other doctors over the last 4 - 5 months as my savings would have been depleted from February already and that their 'error' has now caused other subsequent issues. Funny enough, there are never 'system errors' when it comes to collecting their monthly fees from us but conveniently system errors when it suits them not to pay out a claim. I am taking this further with their Council. Their Client Relationship Manager Umiksha Maharaj was just as useless in assisting me with my query. Shocking service all around.</p> <p> </p>